How Do You Deal With Rude Customers?

        I can only assume that people who are rude to retail employees have never worked in customer service; otherwise they would understand the pressures and be respectful. Even in a situation where they, as customers, were unsatisfied, or if the employee had made a mistake and was constantly apologizing, they would remain patient.

For those who have encountered rude customers, these phrases are all too familiar:

“I’d like to speak to the manager.”

“I’m going to call head office.”

“I’m never shopping here again and I’m telling all my family and friends not to shop here either.”

“This is ridiculous.”

        As you part from these incidents, here are some things to remember:

  • Yes it hurts, but try not to take it personally
  • These moments help you develop thicker skin
  • As long as you know you’re doing your job and following store policy, don’t worry about customers who get angry with you
  •  Especially if they try to scare you or threaten you by asking your name, the reality is they’ll most likely forget it in the next hour
  • If you’ve properly explained everything, the truth is most upset customers continue to fight because nobody likes to admit defeat or apologize for being wrong

        May this comfort those who have experienced traumatizing incidents at work and prepare those who have recently entered the customer service industry. Most times when a customer is yelling at you, all you need to do is stay calm and just keep nodding. However, you have the right to defend yourself when absolutely necessary. Even if “The customer is always right”, at the end of the day we are all humans and should treat one another with respect. Thank you for reading and good luck.

©Parting Stories

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1 year ago

These phrases are indeed very familiar. I think many of us can relate to what is stated in this blog.

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